Effective Date: 1/1/2026

Thank you for purchasing from brandkeymedia.com.
We offer digital products such as ebooks, templates, worksheets, and online resources.

Please read this policy carefully before making a purchase.

1. Nature of Digital Products

All products available on brandkeymedia.com are digital and delivered electronically (via download link, email, or account access).

Because of this, once a product is accessed or downloaded, it cannot be returned.

2. No Refund Policy

Due to the nature of digital products, all sales are final and non-refundable.

By completing a purchase on our website, you acknowledge that:

• You understand the product is digital
• You will receive access immediately after payment
• You agree to this no-refund policy

3. Exceptions (Eligible for Refund Review)

We may review refund requests only under the following conditions:

a) Technical Issue or Defective Product

If the product is not accessible or contains a major defect, and:

• The issue is verified by our team
• We are unable to resolve it within {Resolution Time, e.g., 5–7 business days}

b) Non-Delivery of Product

If:

• Payment is successful, but
• You do not receive access/download due to a system issue on our side

c) Duplicate Payment

If the same product is purchased multiple times unintentionally within {Duplicate Window, e.g., 24 hours}

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Lack of understanding of the product
• Incorrect purchase decision
• Failure to read product description
• Incompatibility with your device/system (unless clearly stated otherwise)
• Issues caused by user error

5. Refund Request Process

To request a refund under eligible conditions:

 Email: {Support Email Address}
 Time Limit: Within {Refund Request Window, e.g., 7 days} of purchase

Please include:

• Order ID / Transaction ID
• Product name
• Registered email address
• Detailed issue description
• Supporting proof (screenshots / screen recording if applicable)

6. Refund Approval & Processing

If your refund request is approved:

• The refund will be processed within {Processing Time, e.g., 5–10 business days}
• The amount will be credited to your original payment method
• Access to the product will be revoked immediately

7. Cancellation Policy

Since all products are delivered instantly, orders cannot be cancelled once payment is completed.

8. Contact Information

For any questions regarding refunds or support:

 contact@brandkeymedia.com
 +91 8929960212